Conditions d'achat

1. About NIZOLO

The company is based in Stockholm, Sollentuna.
If you wish to contact us, please send an email to kontakt@nudove.se with your inquiry and contact details, and we will get back to you shortly.

2. Ordering

When you complete your order, an order confirmation will be sent to your email address. The confirmation will include all details regarding the products, price, billing, and shipping address.
If there is any mistake in the order confirmation, please contact us immediately via email at kontakt@nudove.se.

3. Delivery

Our normal delivery times are 5-9 days.
Please note: Orders placed on weekends will be shipped on the following Monday.
If delays occur (without prior notification of extended delivery time), please contact us at kontakt@nudove.se.

4. Prices

All prices in the store are quoted in SEK and include 25% VAT.
We reserve the right to adjust prices due to price changes from the supplier, typographical errors in the price list, and inaccuracies due to incorrect information.

5. Right of Withdrawal

When purchasing goods on the website, you, as the customer, have a 14-day right of withdrawal, starting from the date you received the item you ordered.
5.1 Using your right of withdrawal:
You must notify us if you wish to withdraw from the purchase. This notification should be sent to kontakt@nudove.se, including your name, address, email address, order number, and a clear indication of which items the return refers to.
You should return the products immediately, and no later than 14 days after the withdrawal notice.
You are responsible for return shipping, delivery, and the condition of the items upon return, and the products should be well-packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the decrease in value compared to the product’s original value if the product is used or damaged.
5.2 Right of withdrawal does not apply to:

• Products sealed for health or hygiene reasons where the seal has been broken by you.
• Products that are sealed audio or video recordings, where the seal has been broken.
• Custom-made products tailored specifically for you or with a clear personal touch according to your preferences.
• Services that have been completed, where you explicitly agreed to start the service without a right of withdrawal.
• Perishable goods, such as food.
• Single issues of newspapers or magazines.
  For more details on statutory right of withdrawal, see here.

6. Complaints and Claims

We inspect all products before they are shipped to you. If the product is damaged or incorrectly shipped upon arrival, we will, in accordance with applicable consumer protection laws, repair the error free of charge.
You must always contact us for approval before returning a defective product.
The complaint should be made immediately after the defect has been discovered.
6.1 How to proceed with a claim:
Any faults or defects must always be reported to kontakt@nudove.se, where you provide your name, address, email address, order number, and a description of the issue.
If we are unable to fix the error or provide a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We will cover return shipping for approved complaints.
We reserve the right to reject a complaint if it turns out the product is not defective according to applicable consumer protection laws. For complaints, we follow the guidelines from the Swedish National Board for Consumer Disputes, see arn.se.

7. Limitation of Liability

We are not responsible for indirect damages that may occur as a result of the product.
We do not accept liability for delays or errors resulting from circumstances beyond the company’s control (Force Majeure). These circumstances may include labor conflicts, fires, war, government decisions, reduced or missed delivery from suppliers, etc.
We also do not take responsibility for any changes to products or product characteristics that have been made by the supplier and other factors outside of our control.

8. Product Information

We reserve the right for any typographical errors on this website and for products being out of stock.
We do not guarantee that images reflect the exact appearance of products, as color differences may occur due to screen settings, photo quality, and resolution. We always try to display products as accurately as possible.

9. Cookie Information

According to the Electronic Information Act, website visitors must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting asks to store on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information is available on the Swedish Post and Telecom Authority’s website.

10. Personal Data

By shopping at Nudove.se, you accept our privacy policy and our processing of your personal data. We value your privacy and do not collect more information than necessary to process your order. We never sell or share your data with third parties without legal grounds.
Nudove.se is responsible for the processing of personal data you have provided to us as a customer. Your personal data will be processed by us to handle your order and for occasions when you have requested newsletters or promotional offers, in order to tailor marketing to your individual needs.
Below is a summary of how we store and process your data in accordance with the GDPR.

10.1 What is personal data?
Personal data is any information that can directly or indirectly be linked to a physical person.
10.2 What data do we store?
To process your order and respond to order-related inquiries (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have legal grounds to process it, for example, to fulfill the contract between us or to comply with a legal obligation such as the Accounting Act.

10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the contract with you.
Marketing, campaigns, and similar communications are sent with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. This includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal number is stored by the payment provider. This information is stored to complete the purchase and protect against fraud.
The payment providers we use are: Klarna, Mastercard, Maestro, Visa, Apple Pay, and Google Pay.
10.4.2 Shipping Company
To deliver your orders and complete our agreement, we need to share specific information with the shipping company. This includes first name, last name, and address information for delivery. Your email address and/or mobile number may also be shared for notification purposes.
The shipping companies we cooperate with are: PostNord, DHL, Early Bird.
10.5 Right to Access
You have the right to request a copy of all information we hold about you. The information will be delivered electronically in a readable format.
10.6 Right to Rectification
You have the right to ask us to update incorrect information or supplement incomplete information.
10.7 Right to Erasure
You can request that your data be deleted at any time. There are a few exceptions to this right, such as when the data needs to be retained to fulfill a legal obligation (e.g., under the Accounting Act).
10.8 Data Protection Officer
Nudove.se is responsible for storing and processing personal data in the online store and ensuring compliance with regulations.
10.9 How we protect your personal data
We use industry standards like SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

11. Changes to the General Terms

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The revised terms are considered accepted when placing an order or visiting the website.

12. Dispute and Applicable Law

In case of a dispute that cannot be resolved through mutual understanding with the customer service, you can turn to the Swedish National Board for Consumer Disputes (ARN), see arn.se.
For residents in other EU countries, complaints can be submitted online via the EU Commission's dispute resolution platform at http://ec.europa.eu/consumers/odr.
In case of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these terms should be interpreted according to Swedish law.